Tentacles not recognised in IOS

5.95K viewsHardwareIOS Setup app tentacle setup iPhone

Tried 3 different Tentacles, 2 different iPhones all using same supplied white cable – none of them are being recognised in IOS.  Occasionally messages will differ between “tentacle not connected” or “your tentacle is not responding”.  All 3 Tentacles are working via USB on a Mac, and they are syncing with each other.

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I just opened the package and right out of the box my device is not recognized by iPhone. I’ve notice posts about this since October of 2015 so what is the fix?

Thanks!
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