Tentacle won’t connect to iPhone

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Just got the new tentacle sync and it won’t connect to my iPhone. Please help.

I already went through all the suggested procedures and it does not work!

I also noticed that this is at least a 2 year old issue.

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Hi,

i have the iPhone 6 with the latest iOS. I tried all of those things but I don’t  have access to another iPhone at the moment. I don’t feel that I should have to buy another cable when this is a key point of sale. That said I’ll just change settings with my laptop for now.
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