Tentacle won’t connect to iPhone

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Just got the new tentacle sync and it won’t connect to my iPhone. Please help.

I already went through all the suggested procedures and it does not work!

I also noticed that this is at least a 2 year old issue.

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I have the same problem with a iPhone 6S+. I came to the conclusion that the problem is the cables (TRRS) 4-pin, I have tried several brands, check them with a continuity meter and all work. But won’t connect the Tentacles with the phone.
I got some that work perfectly no matter
which end you connect where, others connect just one way. I think there is some measurements differences between the rings of the connectors. Problems with quality control.

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