“no audio timecode found”

Hello!

I have a problem, Tentacle sync doesn’t read the audio timecode of my audiofiles. It is written on it “no audio timecode found” , even if i try to do it manually. And so, it doesn’t syncronize anything.

I know it’s not a problem from the audio files because before the logiciel already recognized those same audiofiles. I guess the problem appeared since i registered for a trial version of Tentacle sync (before i had no license, and it was reading and syncronizing well)

Can you help me ?

Thank you very much !

Tentacle Support Ulrich answered
    0

    Hi Marcel,

    could you send me one of the files making troubles to support (at) tentaclesync (via wetransfer, dropbox or googledrive)?

    Best,

    Ulrich

    Tentacle Support Ulrich unselected as best answer
      0

      Yes thank you very much, what is your adress please ?

      Best,

      Marcel

      Marcel answered
        0

        I have contacted you via email with further instructions…

        Tentacle Support Ulrich answered
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