Charging light won’t turn off

Recently charged two of my tentacles but when I unplugged them from the charging cable, the solid green “charging” light didn’t go off on both units.

Fast forward to this morning when I go to turn them on and use them, both units wouldn’t turn on. I just re-charged them again and the battery read out on the tentacle setup app says it’s fully charged…yet again when I disconnect the units from the power cable…the green charging light stays on.

Could it be my batteries are going bad?

Ben McDonald answered
    0

    Hi Tyler, it seems that there could be indeed an issue with the batteries. Our support will contact you soon.

    Tentacle Support Ulrich answered
      0

      Hi there,

      My second tentacle box has this issue now as well. I have had both my units for one year and they work great. Am I still eligible for repair/exchange?

      Thanks!

      Ben McDonald answered
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