message “not all tentacles are synchronized. More than a frame offset”

Hello everyone !!

I just bought my first pair of tentacles and when syncing them from the app I get this message “Not in Sync” not all tentacles are synchronized. More than a frame offset intermittently and I don’t know why it is due.
Also in the app it detects a tentacle USB device that I don’t have and I don’t know why it is.

I hope you can guide me, greetings!!