Tentacle Support Max answered a question 5 years, 5 months ago
at the moment we just support XML export for FCP7. We will work on it in near future. The only way to use it with Premiere is to import […]
Tentacle Support Max answered a question 5 years, 6 months ago
In future we will offer a calibration service for a reasonable price. Further we will ask dealers / distributers / partners to do this service in […]
Sorry for that late answer. If you like to work like this I would recommend to sync the cameras with that one Tentacle at least every 2-3 hours. […]
Tentacle Support Max's profile was updated 5 years, 6 months ago
Update concerning the iOS App: Ulrich is out of office for some days. No kidding: He is at a secret place until next Sunday where he is able to work […]
Tentacle Support Max answered a question 5 years, 7 months ago
I know, that hook surface on the bottom is really strong. No concerns that it will fall off accidentally but yes, it could g […]
Ulrich just finished and released the new firmware. This is mandatory for the iOS Setup App. He is he working with full speed on it. We […]
Tentacle Support Max changed their profile picture 5 years, 7 months ago
Please write us the serial number to email@example.com. Ulrich will help you later this day. Sorry for that inconvenience. Max
Is the Tentacle you are trying to update still working normally? (red/gree mode)
If you make the update with Windows please use the same USB socket (as used for the other Tentacle). Win needs to install driver for every single USB socket.
please just unplug the Tentacle and restart it. Now you can start the firmware procedure again.