Hey Leo,

please send your request with your detailed description of the issue you have and the pictures to support@tentaclesync.com.

Thank you,

Max

Hey Clemens,

everything is fine. Version 3.70 is the latest firmware version you can update by yourself. Version 3.71 is only available if you buy a […]

Hi Chalky, you need a special cable to feed your iOS device with timecode like […]

Hi Mirroo,

genau für solche Anwendungen haben wir uns die kleinen Tentacles konzipiert. Wir empfehlen jede Kamera mit einem eigenen Tentacle […]

As a European manufacturer we offer 2 years warranty as is demanded by law:

Hi Will,

we are currently working on the SyncSoftware and we probably will release a new version next week. That bug will be fixed until then. Thank […]

Many Thanks Bart,

this is a bug wich occurs when encoding material to h264 bigger than 1080×1920. We just have fixed that bug and we will release a […]

Urich and I tried everything to cause a crash of an ARRI Alexa XT. We did a lot of tests with tuned Tentacles and broken cables but this XT we had […]

Hi Jordi,

We are already in contact with ARRI. Could you please send us the log file from the SD Card and the time when it has happened?

Please send […]

You can just use an ordinary y-adapter (mono left / mono right -> stereo connector) like […]

Hi Eric,

what types of cameras do you use on the gimbals?

Basically it is no problem to record TC on one channel and audio from a shotgun on the o […]

Hi Alejandro,

Unfortunately we don’t get an official feedback about the amount of costum duties and fees. What we heard from our costumers from t […]

Hi Alex,

We also have a Zoom F8 and we don’t have that issues you are describing.

For feeding Tentacle by the F8 please check following […]

It is much more complicated to do this for Windows but we are planing it. Sorry, we don’t know when this version will come…

Embedding TC only is currently not possible. If you export it  with “Pass Through Original” your footage will not be touched just copied into a new […]

You will find our TentacleSync Software which is doing this here: http://tentaclesync.com/downloads

As an owner of a Tentacle Box you have all the […]

Hi Abramo,

Sorry for that inconvience. We will contact you via email and I’m shure we can solve that problem.

Best, Max

Hi Van, we havent had this issue before. Please send us the invoice or order number via email: info@tentaclesync.com

Sorry for that inconvinience. […]

Your Sound Devives recorder should keep in sync with the Tentacles for the whole shooting day. Just jam-sync the Tentacles from your SD recorder […]