Tentacle Support Ulrich

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Since installing macOS Mojave Tentacle Sync Does Not Read MXF Audio Timecode

We have adressed this issue in the latest beta version of Sync Studio. Please download version 1.18beta (build 3012) here: https://tentaclesync.zendesk.com/hc/en-us/articles/115003866805 Another workaround...

November 5, 2018 5
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Movie Slate App

Hi Stefan, Tentacle does work with apps like MovieSlate. You only need the right cable for this: https://shop.tentaclesync.com/product/tentacle-to-iphone-adapter-cable/ Due to technical reasons it is...

September 10, 2018 10
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2 Sony Alphas and no sync – totally strange.

Hi Timo! When trying to sync multicam video, please make sure "multicam mode" is checked in Tentacle Sync Studio. You can find this option in the lower right corner of the window.

August 29, 2018 5
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Tentacle Sync Studio Manual

Hi Marco, you are totally right. There is definitely a lack of documentation for Tentacle Sync Studio. What I can promise is that we are doing a tutorial series on Youtube very very soon. Generally when...

June 24, 2018 -2
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GH5 and GH4 timecode

Hi AK, like any other DSLR camera GH5 and GH4 are supported by Tentacle Sync. As those cameras do not have a dedicated TC-In connector, you need to use the audio input of the cameras to record the timecode...

April 13, 2018 -2
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March 22, 2018 5
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Problem with userbits - date

Fixed it! We still need to do some testing until we release the update to the general public. Here is a sneak peek of the new Setup App...

March 22, 2018 5
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tentacle not holding name

Have you tried to hit enter after you changed the name? Because only then the name will be saved. Best, Ulrich

March 22, 2018 10
Posted an answer
XMP Import in Premiere (CC2014 and CC2015) diden't work

Hi Christopher, as stated in the Readme of the Tentacle Sync Software this is a known issue. We are working on this, but it will take until July since a new version will be released. At the moment we...

March 22, 2018 5
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Jamming Issue

Is this the same with all the Tentacles you have? If so, I would highly recommend to check your cables again. Tentacle wants the Timecode on the Tip of the TRS jack.

March 22, 2018 5
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Jamming Issue

Hi Mark, it looks like Tentacle is not getting a tc signal it can jam to. Have you set the frame rate of your tentacle to match the incoming tc source? What cable are you using?

March 22, 2018 5
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Syncing with Premiere

The Tentacle Timecode Embedder Tool for Windows to embed Audio Timecode as metadata into WAVE Files will be available in a few weeks. I will contact you via email, maybe you want to try the beta version,...

March 22, 2018 2
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Offset frames?

Good! Looking forward to hear from you...

March 22, 2018 5
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Syncing with Premiere

AVC Intra is supported for sure. Where does this information come from?

March 22, 2018 5
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Syncing with Premiere

AuxTC does not sync anything, but it could be very helpful for reading audio-timecode on the PC. On the Mac the Tentacle Sync Software does all that for you, syncing included. As I said in a previous...

March 22, 2018 5
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March 22, 2018 2
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March 22, 2018 2
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Problem with userbits - date

Hi Jeff, handling of user bits is not implemented yet, but we will release a firmware update next week wich will fix this issue.

March 22, 2018 5
Posted an answer
Syncing with Premiere

Hi Wolfgang, sadly we are not able to release a Windows Version of the Tentacle Sync Software. This is because we are making heavy usage of OSX Frameworks wich are simply not available on Windows. Premiere...

March 22, 2018 5
Posted an answer
zoom H4N setup

I have added a pdf wich is explaining the workflow with a Zoom H4N to the download section of our website. Find it here: http://www.tentaclesync.com/download Best, Ulrich

March 22, 2018 5
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