Device Not Recognized

3.05K viewsHardware

I just got my two Tentacle Sync devices today and when I load the Tentacle Timecode software for Windows, it does not recognize that I have a Sync device connected to my computer. I am using a micro usb to usb cable to my Desktop computer. When I connect this same cable to my Android phone via my OTG adapter, the device is recognized.

What am I doing wrong?

PS: My device is turned on.