No corresponding file issue

I’ve been using sony a7s and zoom h4n for a documentary shoot. Unfortunately, audio and video can’t be synced.

I found that I plug the timecode cable to the h4n wrongly. According to your suggestion, the mini jack cable from Tentacle sync should be plugged into the Ext Mic which is at the back of the h4n. But i plugged in the channel 1.

However, i still found the audio TC is shown in the Audio-TC while using the Tentacle Sync Studio. Attached the cap screen shown the issue.

Is there any way to solve this problem? Thanks!