Help connecting to Mac OSX set-up

5.59K viewsHardwareIOS Setup app not connecting osx set-up

Is any body else having issues with getting the Tentacle to connect to the Mac set-up software? I plug it in and it says connected for a second and then it says not connected and in device name it say Not a Tentacle–??? I tried two Macs (Yosemite and El Capitain). I tried two different cables and two different tentacles. All the same issue.

 

Tentacles are also not being recognized by the IOS app….

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Hi Van, we havent had this issue before. Please send us the invoice or order number via email: info@tentaclesync.com

Sorry for that inconvinience. We will help you as fast as possible.

– Max

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