Help connecting to Mac OSX set-up

5.08K viewsHardwareIOS Setup app not connecting osx set-up

Is any body else having issues with getting the Tentacle to connect to the Mac set-up software? I plug it in and it says connected for a second and then it says not connected and in device name it say Not a Tentacle–??? I tried two Macs (Yosemite and El Capitain). I tried two different cables and two different tentacles. All the same issue.


Tentacles are also not being recognized by the IOS app….


Hi Van, we havent had this issue before. Please send us the invoice or order number via email:

Sorry for that inconvinience. We will help you as fast as possible.

– Max