iPhone/Tentacle software all up to date. iPhone won’t connect…

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Trying out a TentacleSync just received from Trew that I’d like to use Monday.  It’s fully charged and able to communicate with my Mac setup app.

Now the problem:  Tentacle is turned on and I’m using the included white TRRS IOS sync cable and unable to connect with my iPhone (IOS 9.2) Tentacle app.  Latest firmware (3.70) is installed, I’ve cleaned the sync cable and iPhone jack with Deoxit and can find no evidence of lint, dirt etc. Cable continuity checks good in all four wires. Levels on both iPhone and Tentacle are set just below highest.

I’ve read through everything I can find here and in the Tentacle manual and forum.  It just doesn’t work.

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Same problem here. Worked for a few moments (instable) and now no reaction at all. Checked everything. Cleaned input. nothing. app keeps saying that my tentacle is not found. syncing to lockit is instantly. Just want tot verify correct timecode.

 

When I turn the Tentacle on and off. It starts blinking 4 times when connected to my phone. when disconnencted 1x

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