message “not all tentacles are synchronized. More than a frame offset”

196 viewsSoftwaretentacle sync device

Hello everyone !!

I just bought my first pair of tentacles and when syncing them from the app I get this message “Not in Sync” not all tentacles are synchronized. More than a frame offset intermittently and I don’t know why it is due.
Also in the app it detects a tentacle USB device that I don’t have and I don’t know why it is.

I hope you can guide me, greetings!!

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Hi Emiliano, many thanks for reaching out!

Have you tried to press the wireless sync button further down? If that doesn’t help, please reach out to support@tentaclesync.com for further assistance.

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