I purchased the Tentacle Sync standard pack containing 2 devices. My sound guy and camera operator have started sending me (in London) time-coded video and sound files from around the UK using the Tentacle Syncs I purchased. Before I gave my team the Tentacle Sync devices, I installed the Timecode Tool for windows, ran the software and connected one of the Tentacle Sync devices, entered my email address and confirmed it was typed correctly then selected “Get a free Device License” from the License dialog box. The software tool informed me the license details were sent to me by email. But 3 days have passed and still no license details have been received. It is not a spam or junk email problem. I cannot do my work and cannot use the sync devices as a dongle because they are out in the field, This is URGENT!!! Please help.
Paul Camilleri Asked question