Since installing macOS Mojave Tentacle Sync Does Not Read MXF Audio Timecode
Yesterday I imported Sony F7 MXF files and Tentacle Sync studio read the audio timecode just fine. This morning I installed macOS Mojave and now the exact same files do not sync at all —Tentacle Sync says there is no audio timecode present, even though I can hear it when playing back the files. Do you know of any workarounds or when we might see a fix for this?
Thanks!
Gabriel Spaulding Answered question
We have adressed this issue in the latest beta version of Sync Studio. Please download version 1.18beta (build 3012) here: https://tentaclesync.zendesk.com/hc/en-us/articles/115003866805
Another workaround for Versions prior to V1.18 is to use the Apple Pro Video Formats MXF importer instead of the Tentacle MXF importer. Sorry for the inconveniences!
Tentacle Support Ulrich Changed status to publish