sync problem – no corresponding files / no audio-Timecode is found

Hi,

I’ve been trying to sync my clips with Tentacle Sync Studio, but I’ve been unable to do so far. I’ve filmed with RED scarlet, synced on set with Tentacle. However, when I try to sync for post production, I get the error: No corresponding files – and underneath the clip with Audio TC: it says: no audio- Timecode is found.
The image of the original file can’t be played in Tentacle sync Studio, it only shows a tumbnail. The audio TC from Tentacle doens’t play either. The external audio does play.

Does anyone know how to help me?

Thanks!