Tentacle Sync Studio Mac OS License Key emailed request

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I Have purchased the Tentacle Sync E’s dual set and have a serial numbers for both to prove it.  Im trying to activate my license of Tentacle sync studio but every time I click on get a free device license it brings up the below message and says that my tentacle sync e’s are not connected but they are.  Ive been struggling with this problem for hours and Ive even tried to connect them to the computer with 3 different USB-C to Usb cables and it still hasn’t worked.

Can I request just to have my license key emailed to me so I can activate my software please!

Answered question

Is the Tentacle on when you connect it? Not charging, but powered on.

Answered question