Nadine | Answers

What kind of iPhone do you have? If you are using the iPhone setup cable, it sometimes helps to flip the sides and if you restart your phone. And you have to turn on the Tentacle. Your phone needs to...

Please close the Tentacle Setup App on your computer, when trying to get a device license. That might help.

Hello Ben,   please write to support@tentaclesync.com

Tentacle in Green Mode. Connect it to the TC In   1. Go to the SD 633 Timecode menu and set your frame rate. 2. After that, you select in the Timecode menu your mode - if you leave your Tentacle...

If you have a battery problem, please contact us at support@tentaclesync.com directly.

Your headphone volume might be adjusted. To check, go to Settings > Music > Playback > Volume Limit

If you have any suggestions or questions directly for Tentacle Sync, please send us an email to support@tentaclesync.com

Hi Nick, please contact us at support@tentaclesync.com about that issue. Thanks, Nadine

The timecode shown in the monitoring view of the app (pic 1) is frame accurate and can be used to control the synchronization of multiple Tentacles. Please note: The timecode display of the device setup...

Here in the TRACK E and SYNC E manual, you'll find the description of the mobile app as well https://tentaclesync.zendesk.com/hc/en-us/articles/360016297078-Tentacle-TRACK-E-Manual-English https://tentaclesync.zendesk.com/hc/en-us/articles/360001797997-Tentacle-Sync-E-Manual-English