Tentacle Support Ulrich | Answers

We have adressed this issue in the latest beta version of Sync Studio. Please download version 1.18beta (build 3012) here: https://tentaclesync.zendesk.com/hc/en-us/articles/115003866805 Another workaround...

Hi Timo! When trying to sync multicam video, please make sure "multicam mode" is checked in Tentacle Sync Studio. You can find this option in the lower right corner of the window.

Hi Florian, the issue with wrong audio attached to video files, can it be that you are trying to sync footage of multiple days at once? Timecode normally does not include the date. So if you are trying...

Hi AK, like any other DSLR camera GH5 and GH4 are supported by Tentacle Sync. As those cameras do not have a dedicated TC-In connector, you need to use the audio input of the cameras to record the timecode...

What do you mean by syncing your iPhone? Are you trying to use Audio Timecode with Apps like FilmicPro or MovieSlate? Or do you try to connect your Tentacle to the setup app? I am asking, because these...

Hi Tyler, it seems that there could be indeed an issue with the batteries. Our support will contact you soon.

Hi Wil, we are the only company that does bundle powerful LTC Reading and Batch Syncing Software for free with their products. Also we do have Software for Windows. There is the Tentacle Timecode Tool...

Tentacle Sync is a timecode generator, it does not output a Genlock Signal. I think you need something like this: https://www.bhphotovideo.com/c/product/558912-REG/Blackmagic_Design_CONVMSYNC_Sync_Generator.html

I have reseted your license so you should be able to activate it again. If the issue still occurs, please write an email to support (at) tentaclesync.com

Are you using the Windows software or the Mac software? Are you a Tentacle owner or are you using the trial? Error 310 “maximum numbers of activations have been reached” does normally mean you are...