Iphone app issue

Solved5.88K viewsSoftwarenot responding

My tentacles are all up to date with the software but won’t talk to my iPhone. Headphone levels correct, turned on, but my tentacle is not responding.


Thank you for your speedy response. I had not allowed the tentacle set up app access to my microphone. Problem solved.


Hi Paul, here a few tips to get the Setup App to work:

  • Please make sure you are using the included 4 pin TRRS Cable (it comes in a sealed plastic bag with a “iPhone Setup Cable” sticker on it). The normal 3 pin TRS cables won’t work.
  • Please make sure that you have granted the Tentacle Setup App access to the microphone. You can check this in iOS under Settings/Privacy/Microphone
  • Make sure that the headphone volume of your phone is set to a high enough volume level. You can see a hint in the connect screen if the volume level is acceptable.
  • Sometimes the receptacle of the phone is dirty. Please make sure that it’s clean and the jack has a proper contact. An indicator for a proper contact is the appearing of the red volume bar at the top of the connect screen.
  • Make sure you have the latest firmware running, you need at least 3.70. To install the latest firmware you have to download and run the latest setup app for MAC/ PC from our website and follow the instructions.
  • Sometimes it helps just to restart your phone. We have to check what the reason for this could be.

Hope that helps!