I’m syncing MXF files in the software. I can import both the audio and video files fine, they appear to show as synched in the left side bar. But when I try to play them the right hand area just shows the crossed out play sign.
Sorry to hear you are facing problems with using our Tentacle Sync Studio. If you have questions you can write to firstname.lastname@example.org any time and we will be happy to help you.
Could you maybe take a screenshot of the situation and send it to the mentioned email address? If your Apple is running on Mojave it might be helpful to install the latest beta version to fix the bug: Tentacle Sync Studio (macOS)
Hope this will do the trick.