THREE PROYECTS WITH DIFFERENT CAMERAS AND SOUND RECORDERS AND STILL NO SUCCESS

Hi, I´ve been trying to talk with the supoort team but as I´m not getting answered, I´ll try the forum.

I´m going to describe the config of my last two features;

1.- 2x Alexa Mini + 1 Zaxcom Deva + 3x Tentacles (1 for each device). Recording at 24fps. The three tentacles connected through 5pin LEMO.

2.- 2x Sony F65 + 1 Aaton Cantar X2 + 3x Tentacles (1 for each device). Recording at 25 fps. Tentacles connected to the cameras via BNC and to the sound recorder via 5pin LEMO.

In both cases, not only I wasn´t able to sync one camera TC to the sound recorder TC, but neither both cameras where synched…

I need an answer quickly as I´ve made an investment and all I´ve got are three devices that aren´t making the job. I need some kind of support, or any solution such as a refund or returning the tentacles for my money (I would prefer they started to work fine obviously).

Also, if any other member of the forum could give some feedback about a similar experience would be great.

Thanks a lot.

Daniel.