RED Footage not all synching properly

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I’m using the tentacle sync box with my RED Dragon camera and an external audio recorder, but when I go to sync them with the software, it seems like a lot of the clips do not sync properly.  Some audio files are being paired with the wrong video, some video clips are not paired with any audio, and some video clips have multiple audio takes instead of just the proper file.  Any ideas why this is happening?

Answered question
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Hi Brian,

are there any clips in sync? Or are some clips in sync and other are not?

What kind of external audio recorder are you using? I am asking because in case you have used a Zoom (H4,H6,…) recorder this sounds like you may have paused the recording on the recorder instead of stopping and starting again. Pausing the audio recorder will result in an audiofile with more than one timecode which Tentacle Sync Studio is not able to handle. It’s just a guess in case there are clips in sync and others are not.

Best,
Ulrich

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