Tentacle Support Max | Answers

Hey Leo, please send your request with your detailed description of the issue you have and the pictures to support@tentaclesync.com. Thank you, Max

Hey Clemens, everything is fine. Version 3.70 is the latest firmware version you can update by yourself. Version 3.71 is only available if you buy a new one. We will have version 3.72 in near future....

Hi Chalky, you need a special cable to feed your iOS device with timecode like this: https://shop.tentaclesync.com/product/tentacle-to-iphone-adapter-cable/ Best wishes, MAx

Hi Mirroo, genau für solche Anwendungen haben wir uns die kleinen Tentacles konzipiert. Wir empfehlen jede Kamera mit einem eigenen Tentacle auszustatten um sicher zustellen, dass alle Kameras im Schnitt...

As a European manufacturer we offer 2 years warranty as is demanded by law: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Hi Will, we are currently working on the SyncSoftware and we probably will release a new version next week. That bug will be fixed until then. Thank you for that information! - Max

Urich and I tried everything to cause a crash of an ARRI Alexa XT. We did a lot of tests with tuned Tentacles and broken cables but this XT we had at ARRI Rental Cologne was not getting worked up! I asked...

Hi Jordi, We are already in contact with ARRI. Could you please send us the log file from the SD Card and the time when it has happened? Please send it to: support@tentaclesync.com We are really eager...

You can just use an ordinary y-adapter (mono left / mono right -> stereo connector) like this: http://www.amazon.com/Hosa-YMM-261-Stereo-Breakout-Cable/dp/B000068O5H