Arri Alexa XT Plus issue with Tentacle sync box

4.48K viewsHardwarearri alexa xt plus

Hi,

I had some issues¬†using Tentacles Boxes on Arri Alexa XT Plus. In EXT TC and Regen, in 5-10 minutes, the camera showed: system error broken timecode. And the camera needs a restart… and, obviously, unable to use my tentacles boxes for the rest of the day

is normal? Cause I had some collegues with the same issue¬†with the same camera…

my boxes are with the last firmware and the camera firmware is 11.0.1

Can you help me?

Kind regards,

 

Jordi Salinas

0

Hi Jordi,

We are already in contact with ARRI. Could you please send us the log file from the SD Card and the time when it has happened?

Please send it to: support@tentaclesync.com

We are really eager for fixing that issue.

Thank you,

Max

You are viewing 1 out of 3 answers, click here to view all answers.