Tentacle Support Max | Answers

Hi Brickbeard, please just unplug the Tentacle and restart it. Now you can start the firmware procedure again. Max

If you make the update with Windows please use the same USB socket (as used for the other Tentacle). Win needs to install driver for every single USB socket.

Is the Tentacle you are trying to update still working normally? (red/gree mode)

Please write us the serial number to info@tentaclesync.com.   Ulrich will help you later this day. Sorry for that inconvenience. Max

Hi Sean, Ulrich just finished and released the new firmware. This is mandatory for the iOS Setup App. He is he working with full speed on it. We will test it exhaustive before we release it. Haste makes...

Hi Mike, I know, that hook surface on the bottom is really strong. No concerns that it will fall off accidentally but yes, it could get broken if you just pull too hefty and often on the topside....

Update concerning the iOS App: Ulrich is out of office for some days. No kidding: He is at a secret place until next Sunday where he is able to work focused on the App. I hope he will come back with the...

Sorry for that late answer. If you like to work like this I would recommend to sync the cameras with that one Tentacle at least every 2-3 hours. That's the reason for external TCGs connecting to timecode incontinent...

In future we will offer a calibration service for a reasonable price. Further we will ask dealers / distributers / partners to do this service in your country. Upcoming with one of the next firmware...