Jule Cramer | Answers

Hi everybody! To resolve this issue, please download the recent Apple Pro Video Formats from Apple’s support website, install it and select it as the MXF importer in the settings of the Tentacle Sync...

Hi Zack, I have just responded to you on the request you sent to our support channel. Please note that on the front page of this forum it says this is mainly his is a “users help users” forum. We are...

Hi everybody! Our developer who is responsible for the Tentacle Sync Studio cannot help fixing this bug at the moment for private reasons. But there is a workaround: just drag and drop the files from the...

Hi there! This is Jule from the Tentacle Sync support team. Let me explain how this latency happens when using a TRS cable instead of a USB cable. Basically it is about analog and digital transmission...

Hi Allen, we have changed the slider to a simpler two button set to prevent handling errors. Many users reported about being confused by the sliding option. They were wondering what could be the best position...

Hi Pierre, thanks for your suggestion. It is a great idea! Unfortunately so far it isn't possible to sort material based on different frame rates. We will consider a sorting function for a future version...

Hi James! Sorry to hear you are facing problems with using our Tentacle Sync Studio. If you have questions you can write to support@tentaclesync.com any time and we will be happy to help you. Could you...

Hi Nicholas! We are sorry to hear that you have encountered difficulties in the workflow with our Tentacles. Unfortunately we cannot provide documentation for all the various workflows people are using...